Orchard Bank: Locked out of account and didn't know why. The...
A Orchard Bank customer review by GetHuman user ~Fed up with Orchard from November 6th, 2017
Background on ~Fed up with Orchard's case
GetHuman: ~Fed up with Orchard - can you tell our other Orchard Bank customers when your case took place?
~Fed up with Orchard: Yeah. It was late at night, on October 27th.
GetHuman: Did you reach out to Orchard Bank, and if so, how?
GetHuman: And which of these common Orchard Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up with Orchard a list of common Orchard Bank problems)
~Fed up with Orchard: "Setup an account" was why I was trying to call.
~Fed up with Orchard's review of Orchard Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Orchard Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up with Orchard: Locked out of account and didn't know why. They wanted copy of driver's license and * other pieces of identification to get it open. I decided to close my account instead. It took no proof of identity to close it. Will be checking with a lawyer!!
GetHuman: Let's quantify your experience contacting Orchard Bank. On a scale of 1 to 5, how easy is it go get help on a Orchard Bank problem?
~Fed up with Orchard: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up with Orchard: I'd give them a five out of five on communication.
GetHuman: And what about Orchard Bank's ability to quickly and effectively address your problem?
~Fed up with Orchard: For that I would say five out of five.
GetHuman: And finally- any advice for other Orchard Bank customers?
~Fed up with Orchard: Call them early in the day or late. Don't forget any personal or account information you might need for Orchard Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up with Orchard taken from his Orchard Bank customer service problem that occurred on October 27th, 2017.