ReachOut Wireless: paid for my unlimited services and could not re...
A ReachOut Wireless customer review by GetHuman user ~Chameka Scott from November 16th, 2017
Background on ~Chameka Scott's case
GetHuman: ~Chameka Scott - can you tell our other ReachOut Wireless customers when your case took place?
~Chameka Scott: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Chameka Scott a list of common ReachOut Wireless problems)
~Chameka Scott: "Change plan" was why I was trying to call.
~Chameka Scott's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chameka Scott: paid for my unlimited services and could not reach anyone to find out why my services was not switch over. My name is Chameka Scott my address is *** Clark Street. My number is **********.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Chameka Scott: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chameka Scott: I'd give them a three out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Chameka Scott: For that I would say two out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Chameka Scott: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chameka Scott taken from his ReachOut Wireless customer service problem that occurred on November 10th, 2017.