Rosetta Stone: ** mins . and still waiting. There is no custom...

A Rosetta Stone customer review by GetHuman user GetHuman-162211 from November 25th, 2017

Background on GetHuman-162211's case

GetHuman: GetHuman-162211 - can you tell our other Rosetta Stone customers when your case took place?
GetHuman-162211: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman-162211: I used the 800-280-8172 number I found for on the GetHuman Rosetta Stone customer phone number page I was on: Rosetta Stone Customer Service Phone Number
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-162211 a list of common Rosetta Stone problems)
GetHuman-162211: "Change order" was why I was trying to call.

GetHuman-162211's review of Rosetta Stone customer service

GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-162211: ** mins . and still waiting. There is no customer service. Rosetta Stone is getting back my program becaisr they don't care. They ****!!!
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
GetHuman-162211: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-162211: I'd give them a three out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
GetHuman-162211: For that I would say two out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
GetHuman-162211: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-162211 taken from his Rosetta Stone customer service problem that occurred on November 22nd, 2017.

Rosetta Stone

2.38 of 5 stars | 57 reviews

GetHuman-162211's Rosetta Stone Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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