Simple Mobile: Be careful people what your getting yourself in...
A Simple Mobile customer review by GetHuman user ~Rhode St. Georges from November 11th, 2017
Background on ~Rhode St. Georges's case
GetHuman: ~Rhode St. Georges - can you tell our other Simple Mobile customers when your case took place?
~Rhode St. Georges: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Rhode St. Georges a list of common Simple Mobile problems)
~Rhode St. Georges: "Cancel service" was why I was trying to call.
~Rhode St. Georges's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rhode St. Georges: Be careful people what your getting yourself into. Do your research about things. I was with simple mobile for less then a year. I didn't fully look up information about them and I had to learn the hard way. That simple mobile wouldnt meet my needs. As far of service. Customer service barely helps, they don't have advertisement (which is why nobody truly knows about that), they don't make phones. So dont trust or buy into them. Your much better off with another company
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Rhode St. Georges: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rhode St. Georges: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Rhode St. Georges: For that I would say two out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Rhode St. Georges: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rhode St. Georges taken from his Simple Mobile customer service problem that occurred on November 8th, 2017.