Spiegel: Our credit card was billed $***.** on...
A Spiegel customer review by GetHuman user ~cranknbank from November 2nd, 2017
Background on ~cranknbank's case
GetHuman: ~cranknbank - can you tell our other Spiegel customers when your case took place?
~cranknbank: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~cranknbank a list of common Spiegel problems)
~cranknbank: "Change order" was why I was trying to call.
~cranknbank's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cranknbank: Our credit card was billed $***.** on ********* by "SS *SPIEGEL ***-******* NY". Charge discovered when we down loaded credit card statement today. Contacted *Spiegel by phone but they were unwilling to help. They challenged us:*Q. What's your account number?*A. We don't have one.*Q. What did you order?*A. Nothing.*Spiegel rep would not reveal what we were being billed for nor why. Told us to report it to police and have police fax a copy of their report to Spiegel at *-***-***-****.*Spiegel won't even disclose their email address.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~cranknbank: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cranknbank: I'd give them a four out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~cranknbank: For that I would say one out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~cranknbank: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cranknbank taken from his Spiegel customer service problem that occurred on October 30th, 2017.