Spiegel: patient, honest, wasnt trying to sell me more p...
A Spiegel customer review by GetHuman user ~Sherry Mangiapanello from November 14th, 2017
Background on ~Sherry Mangiapanello's case
GetHuman: ~Sherry Mangiapanello - can you tell our other Spiegel customers when your case took place?
~Sherry Mangiapanello: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~Sherry Mangiapanello a list of common Spiegel problems)
~Sherry Mangiapanello: "Track order" was why I was trying to call.
~Sherry Mangiapanello's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sherry Mangiapanello: patient, honest, wasnt trying to sell me more product like most do. Really helped me beyond the call of duty.He was fantastic.You can be very thankful to have such a valuable person working for your company. This was a Staples computer tech in Palm Springs CA. Chuck
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~Sherry Mangiapanello: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sherry Mangiapanello: I'd give them a one out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~Sherry Mangiapanello: For that I would say four out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~Sherry Mangiapanello: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sherry Mangiapanello taken from his Spiegel customer service problem that occurred on November 9th, 2017.