Spirit Air: this is the worst airline experience I had in m...
A Spirit Air customer review by GetHuman user ~ana garcia from November 28th, 2017
Background on ~ana garcia's case
GetHuman: ~ana garcia - can you tell our other Spirit Air customers when your case took place?
~ana garcia: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~ana garcia a list of common Spirit Air problems)
~ana garcia: "Change flight" was why I was trying to call.
~ana garcia's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ana garcia: this is the worst airline experience I had in many year. Wont use spirit ever again.*no customer service. they stole my money
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~ana garcia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ana garcia: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~ana garcia: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~ana garcia: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ana garcia taken from his Spirit Air customer service problem that occurred on November 25th, 2017.