Starbucks: If you are a celiac, DO NOT EAT THE CHOCOLATE B...
A Starbucks customer review by GetHuman user ~Rebekahjustloveslife from November 20th, 2017
Background on ~Rebekahjustloveslife's case
GetHuman: ~Rebekahjustloveslife - can you tell our other Starbucks customers when your case took place?
~Rebekahjustloveslife: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Rebekahjustloveslife a list of common Starbucks problems)
~Rebekahjustloveslife: "Overcharge on Account" was why I was trying to call.
~Rebekahjustloveslife's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rebekahjustloveslife: If you are a celiac, DO NOT EAT THE CHOCOLATE BROWNIE from Starbucks. I had this as a treat as I was informed by the assistant that it is gluten free. I have been strict gluten free diet for * months following a long diagnoses. I am gradually getter better but still have most of the symptoms except bloating as the healing can take months & months. Before I left starbucks my stomach bloated (bloat free for * weeks -yey) and I needed the bathroom ultra quick. I haven't done this since I started the GF diet. It can only be the brownie. Being a celiac or certainly a newly diagnosed celiac is hard enough, this will now set me back when I have so diligent with my diet. I spoke to starbucks who informed me that they yes they are GF but not suitable for celiacs and the assistant should have pointed this out and offered me a wrapped one. I will now be ill for around * days & completely set back the healing process so Thanks a lot starbucks.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Rebekahjustloveslife: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rebekahjustloveslife: I'd give them a four out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Rebekahjustloveslife: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Rebekahjustloveslife: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rebekahjustloveslife taken from his Starbucks customer service problem that occurred on November 14th, 2017.