TaxAct: You need to have live chat or Toll free number...
A TaxAct customer review by GetHuman user ~calling TaxAct Online from November 20th, 2017
Background on ~calling TaxAct Online's case
GetHuman: ~calling TaxAct Online - can you tell our other TaxAct customers when your case took place?
~calling TaxAct Online: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~calling TaxAct Online a list of common TaxAct problems)
~calling TaxAct Online: "Ask For Tax Help" was why I was trying to call.
~calling TaxAct Online's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~calling TaxAct Online: You need to have live chat or Toll free number for your customers, it's totally unfair that we waist time and money to get busy signal. You need to improve your Customer Service.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~calling TaxAct Online: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~calling TaxAct Online: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~calling TaxAct Online: For that I would say one out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~calling TaxAct Online: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~calling TaxAct Online taken from his TaxAct customer service problem that occurred on November 15th, 2017.