The United Illuminating Company: i hung up in frustration. Then I called back*an...
A The United Illuminating Company customer review by GetHuman user GetHuman-418215 from November 2nd, 2017
Background on GetHuman-418215's case
GetHuman: GetHuman-418215 - can you tell our other The United Illuminating Company customers when your case took place?
GetHuman-418215: Yes I can. It was middle of the night, on October 24th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-418215 a list of common The United Illuminating Company problems)
GetHuman-418215: "Setup service" was why I was trying to call.
GetHuman-418215's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-418215: i hung up in frustration. Then I called back*and hung up again after ** minutes. I then *called to cancel my account at the gas company and they took care of it in * minute.*You should try and emulate them. They seem to care about what they do.*The UI used to be a great company. Now you ****. I am so happy I am moving out of your coverage area.
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
GetHuman-418215: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-418215: I'd give them a five out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
GetHuman-418215: For that I would say one out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
GetHuman-418215: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-418215 taken from his The United Illuminating Company customer service problem that occurred on October 24th, 2017.