Time Warner Cable Rewards Dept: You promise a $***.** VISA CARD after ** days a...
A Time Warner Cable Rewards Dept customer review by GetHuman user ~halrae from November 25th, 2017
Background on ~halrae's case
GetHuman: ~halrae - can you tell our other Time Warner Cable Rewards Dept customers when your case took place?
~halrae: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Time Warner Cable Rewards Dept, and if so, how?
GetHuman: And which of these common Time Warner Cable Rewards Dept customer issues best describes the reason you wanted to talk to them?
(Shows ~halrae a list of common Time Warner Cable Rewards Dept problems)
~halrae: "Overcharge/Strange charge" was why I was trying to call.
~halrae's review of Time Warner Cable Rewards Dept customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Cable Rewards Dept customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~halrae: You promise a $***.** VISA CARD after ** days and it has been * months and we still haven't got it,I do not like to be LIED TO. Thanks for not sending it so I could have A MERRY CHRISTMAS. I have been lied to ** times .
GetHuman: Let's quantify your experience contacting Time Warner Cable Rewards Dept. On a scale of 1 to 5, how easy is it go get help on a Time Warner Cable Rewards Dept problem?
~halrae: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~halrae: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner Cable Rewards Dept's ability to quickly and effectively address your problem?
~halrae: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner Cable Rewards Dept customers?
~halrae: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner Cable Rewards Dept to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~halrae taken from his Time Warner Cable Rewards Dept customer service problem that occurred on November 19th, 2017.