Time Warner Cable Rewards Dept: trying to get the tablet that we were promised...
A Time Warner Cable Rewards Dept customer review by GetHuman user ~jim from November 21st, 2017
Background on ~jim's case
GetHuman: ~jim - can you tell our other Time Warner Cable Rewards Dept customers when your case took place?
~jim: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Time Warner Cable Rewards Dept, and if so, how?
GetHuman: And which of these common Time Warner Cable Rewards Dept customer issues best describes the reason you wanted to talk to them?
(Shows ~jim a list of common Time Warner Cable Rewards Dept problems)
~jim: "Setup service" was why I was trying to call.
~jim's review of Time Warner Cable Rewards Dept customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Cable Rewards Dept customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim: trying to get the tablet that we were promised has been nothing but trouble !!! getting bounced from dept. to dept. I'm five months in to this and I have wasted about * hours on the phone, and still dont have it. It would be a lot less frustrating to just go bye one.
GetHuman: Let's quantify your experience contacting Time Warner Cable Rewards Dept. On a scale of 1 to 5, how easy is it go get help on a Time Warner Cable Rewards Dept problem?
~jim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner Cable Rewards Dept's ability to quickly and effectively address your problem?
~jim: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner Cable Rewards Dept customers?
~jim: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner Cable Rewards Dept to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim taken from his Time Warner Cable Rewards Dept customer service problem that occurred on November 19th, 2017.