Totsy.com: DO NOT ORDER from this site.*I ordered rainboot...
A Totsy.com customer review by GetHuman user ~zhenya from November 11th, 2017
Background on ~zhenya's case
GetHuman: ~zhenya - can you tell our other Totsy.com customers when your case took place?
~zhenya: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Totsy.com, and if so, how?
GetHuman: And which of these common Totsy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~zhenya a list of common Totsy.com problems)
~zhenya: "Cancel order" was why I was trying to call.
~zhenya's review of Totsy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Totsy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zhenya: DO NOT ORDER from this site.*I ordered rainboots and a rainjacket for my son about * weeks ago and when I logged into the site my order was still processing, WHAT?! So I asked them to cancel the order after which they changed my order as shipped but with a fake tracking number and said to wait another ** days and since the order has been "shipped" they can't cancel it. Beyond horrible. I would never order from them again since they lie about the shipment and it has been weeks since they charged the credit card but I havent received the items that I can't event track now. Take my word and just buy at another store. You might spend a few dollars more but at least you will get your items.
GetHuman: Let's quantify your experience contacting Totsy.com. On a scale of 1 to 5, how easy is it go get help on a Totsy.com problem?
~zhenya: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zhenya: I'd give them a one out of five on communication.
GetHuman: And what about Totsy.com's ability to quickly and effectively address your problem?
~zhenya: For that I would say one out of five.
GetHuman: And finally- any advice for other Totsy.com customers?
~zhenya: Call them early in the day or late. Don't forget any personal or account information you might need for Totsy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zhenya taken from his Totsy.com customer service problem that occurred on November 8th, 2017.