United Concordia: because it is easier for you to be told then to...
A United Concordia customer review by GetHuman user ~sick and tired from November 16th, 2017
Background on ~sick and tired 's case
GetHuman: ~sick and tired - can you tell our other United Concordia customers when your case took place?
~sick and tired : Yup. It was evening, on November 6th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~sick and tired a list of common United Concordia problems)
~sick and tired : "Make/Chase a claim" was why I was trying to call.
~sick and tired 's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sick and tired : because it is easier for you to be told then to actually read and if the girls in the office could comprehend anything they they would not need to call. the benefits are on the website and the benefits are on the fax. And if they would read the denied EOB they would not need to call to ask why it denied. Maybe the customer service ***** but it is because after *** times day repeating the same thing it gets old any annoying as well. Hire more competent people in your office. Suggestion start with literacy.
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~sick and tired : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sick and tired : I'd give them a one out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~sick and tired : For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~sick and tired : Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sick and tired taken from his United Concordia customer service problem that occurred on November 6th, 2017.