Verizon DSL: They try everything to get you to hang up befor...
A Verizon DSL customer review by GetHuman user ~stultusmagnus from October 30th, 2017
Background on ~stultusmagnus's case
GetHuman: ~stultusmagnus - can you tell our other Verizon DSL customers when your case took place?
~stultusmagnus: Yes. It was morning, on October 22nd.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~stultusmagnus a list of common Verizon DSL problems)
~stultusmagnus: "Setup service" was why I was trying to call.
~stultusmagnus's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stultusmagnus: They try everything to get you to hang up before routing you to a live person. If you want to know what your bill is, then it's easy. If you need tech support, then good luck. I was trying to get DSL, I entered my account number, and the automated voice told me to go online to get help. Nice, idiots. Don't bother. Verizon stinks in every way. If I weren't in a contract, I'd dump the cell service too.
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~stultusmagnus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stultusmagnus: I'd give them a five out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~stultusmagnus: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~stultusmagnus: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stultusmagnus taken from his Verizon DSL customer service problem that occurred on October 22nd, 2017.