VitalChek: I went online to get a replacement birth certif...
A VitalChek customer review by GetHuman user ~Atanner1311 from November 21st, 2017
Background on ~Atanner1311's case
GetHuman: ~Atanner1311 - can you tell our other VitalChek customers when your case took place?
~Atanner1311: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Atanner1311 a list of common VitalChek problems)
~Atanner1311: "Account Access" was why I was trying to call.
~Atanner1311's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Atanner1311: I went online to get a replacement birth certificate. The questions to verify my identity mostly had to do with verify old streets that I lived on or cities that I have or haven't lived in. I submitted the request on Tuesday at **:**am by *:** pm that same evening I got an email saying that my request had been processed and included a tracking number. I got my birth certificate the very next day! I could not believe how fast it came!! I used my birth cirtificate to file for a lost passport and they sent it in with my documents so now the governemnt has it for the next *-* weeks. Well today I got offered a new job and they want me to start in * days, only I need my Birth certificate to go through HR and since mine is currently at the mercy of the passport office I decided to order another one through Vital Check again, its another ** dollars but if it comes just as fast it will totally be worth it!!
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Atanner1311: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Atanner1311: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Atanner1311: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Atanner1311: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Atanner1311 taken from his VitalChek customer service problem that occurred on November 14th, 2017.