Wall Street Journal: got a foreigner....again. Hard to understand...
A Wall Street Journal customer review by GetHuman user ~tired of waiting from November 26th, 2017
Background on ~tired of waiting's case
GetHuman: ~tired of waiting - can you tell our other Wall Street Journal customers when your case took place?
~tired of waiting: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of waiting a list of common Wall Street Journal problems)
~tired of waiting: "Cancel subscription" was why I was trying to call.
~tired of waiting's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of waiting: got a foreigner....again. Hard to understand. Waiting and waiting **-*** minutes to NOT be able to get the Editor-in-Chief's phone number (should be *** or *** or ***) but it was NOT available to the guy who is in the Philippines.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~tired of waiting: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of waiting: I'd give them a five out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~tired of waiting: For that I would say four out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~tired of waiting: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of waiting taken from his Wall Street Journal customer service problem that occurred on November 22nd, 2017.