Got a caesar salad at wendy's on rt. *** in Mt...
A Wendy's customer review by GetHuman user ~reenie5150 from November 10th, 2017
Background on ~reenie5150's case
GetHuman: ~reenie5150 - can you tell our other Wendy's customers when your case took place?
~reenie5150: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows ~reenie5150 a list of common Wendy's problems)
~reenie5150: "Overcharge/Strange charge" was why I was trying to call.
~reenie5150's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~reenie5150: Got a caesar salad at wendy's on rt. *** in Mt Pocono. Since when is american cheese and tomatoes in a caesar????Not only that I got the whole stub of the lettuce which wasn't romaine lettuce...How bad is that a few chips of lettuce the size of quarters and lots of little chips of ametican cheese??? oh yeah, tomatoes that tasted like poison.. I see you changed the caesar dressing. why?? the new LEMON CEASAR??? tastes like a bitter lemon no resemblence to caesar dressing at all....YUK!!!!! Needlesss to say I ate a few hardened crourons that came with it and threw the rest out...waste of my hard earned money and still hungry...I would advise going back to the original dressings becuase the ones you are serving now ****. MY favorite wendy salad RUINED...I might as well pour lemon juice on it...Who brainstormed that??? oh yeah...a refund would be welcome too
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
~reenie5150: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~reenie5150: I'd give them a five out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
~reenie5150: For that I would say one out of five.
GetHuman: And finally- any advice for other Wendy's customers?
~reenie5150: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~reenie5150 taken from his Wendy's customer service problem that occurred on November 8th, 2017.