Zulily: I received the wrong color of shoes. They were...
A Zulily customer review by GetHuman user ~steel goddess from November 22nd, 2017
Background on ~steel goddess's case
GetHuman: ~steel goddess - can you tell our other Zulily customers when your case took place?
~steel goddess: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Zulily, and if so, how?
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~steel goddess a list of common Zulily problems)
~steel goddess: "Return an Order" was why I was trying to call.
~steel goddess's review of Zulily customer service
GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steel goddess: I received the wrong color of shoes. They were out of stock in the correct color so they issued a credit back to my card on the spot, gave me a store credit to use on a future order (valid immediately)and said I could keep or donate the shoes I had been shipped in error. I was more than pleased and the problem was solved in less than * minutes.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~steel goddess: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steel goddess: I'd give them a five out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~steel goddess: For that I would say two out of five.
GetHuman: And finally- any advice for other Zulily customers?
~steel goddess: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steel goddess taken from his Zulily customer service problem that occurred on November 15th, 2017.