Zynga: I am playing the Castleville game and have no...
A Zynga customer review by GetHuman user ~Bibi mohamed from November 13th, 2017
Background on ~Bibi mohamed's case
GetHuman: ~Bibi mohamed - can you tell our other Zynga customers when your case took place?
~Bibi mohamed: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Bibi mohamed a list of common Zynga problems)
~Bibi mohamed: "Update account information" was why I was trying to call.
~Bibi mohamed's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bibi mohamed: I am playing the Castleville game and have no english reading just French what the **** I dont understand ????????
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Bibi mohamed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bibi mohamed: I'd give them a two out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Bibi mohamed: For that I would say three out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Bibi mohamed: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bibi mohamed taken from his Zynga customer service problem that occurred on November 5th, 2017.