Cricket Communications: Sales rep was not helpful at all. When I asked...
A Cricket Communications customer review by GetHuman user ~d4singh from November 19th, 2017
Background on ~d4singh's case
GetHuman: ~d4singh - can you tell our other Cricket Communications customers when your case took place?
~d4singh: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~d4singh a list of common Cricket Communications problems)
~d4singh: "Overcharge/Strange charge" was why I was trying to call.
~d4singh's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~d4singh: Sales rep was not helpful at all. When I asked to talk to his manager, I was put on hold for another ** minutes where I was told that the protective case for the new phone I just bought today should have been available at the Cricket store I went to. Then decided to tell me that the Cricket store where I bought the phone was not a corporate store. I would only be able to purchase the cover online at mycricket.com (which does not carry the case either) and the Corporate store in Vancouver Washington would be the only places I could get the cover to work with my new phone. I have had Cricket phones for years and was extremely upset with this service. Had I been told that the phone I purchased today had NO case for it, I would have done business elsewhere. I will be contacting the corporate store tomorrow and expect more of the "I'm sorry about that, but I can't help you!". This has been a waste of time and money!
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~d4singh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~d4singh: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~d4singh: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~d4singh: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~d4singh taken from his Cricket Communications customer service problem that occurred on November 11th, 2017.