23andMe: Outstanding!
A 23andMe customer review by GetHuman user ~Charles guerrero from November 24th, 2017
Background on ~Charles guerrero's case
GetHuman: ~Charles guerrero - can you tell our other 23andMe customers when your case took place?
~Charles guerrero: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to 23andMe, and if so, how?
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~Charles guerrero a list of common 23andMe problems)
~Charles guerrero: "Question" was why I was trying to call.
~Charles guerrero's review of 23andMe customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charles guerrero: Outstanding!
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~Charles guerrero: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charles guerrero: I'd give them a five out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~Charles guerrero: For that I would say four out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~Charles guerrero: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charles guerrero taken from his 23andMe customer service problem that occurred on November 22nd, 2017.