23andMe: this company has such a great service. It is a...
A 23andMe customer review by GetHuman user ~mbjones130 from November 18th, 2017
Background on ~mbjones130's case
GetHuman: ~mbjones130 - can you tell our other 23andMe customers when your case took place?
~mbjones130: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to 23andMe, and if so, how?
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~mbjones130 a list of common 23andMe problems)
~mbjones130: "Question" was why I was trying to call.
~mbjones130's review of 23andMe customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mbjones130: this company has such a great service. It is a shame that they have suchso little supportby phone. they will lose customers because of that. the phone number says that there is not phone support, and when I tried to leave a message, I was told that the mailbox is full. Their service is wonderful. their support renders the service as very unhelpful. I hae recommended this firm to many people, but ZI cannot do so any more. Don't use it until they immprove
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~mbjones130: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mbjones130: I'd give them a three out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~mbjones130: For that I would say two out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~mbjones130: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mbjones130 taken from his 23andMe customer service problem that occurred on November 12th, 2017.