6PM Shoes: I called * times trying to get an email with th...
A 6PM Shoes customer review by GetHuman user GetHuman-18687 from November 24th, 2017
Background on GetHuman-18687's case
GetHuman: GetHuman-18687 - can you tell our other 6PM Shoes customers when your case took place?
GetHuman-18687: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to 6PM Shoes, and if so, how?
GetHuman: And which of these common 6PM Shoes customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18687 a list of common 6PM Shoes problems)
GetHuman-18687: "Change order" was why I was trying to call.
GetHuman-18687's review of 6PM Shoes customer service
GetHuman: So how would you sum up your experience for GetHuman's 6PM Shoes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18687: I called * times trying to get an email with the return authorization numbers for one pair of shoes. The third time, we got cut off and I had to call back a fourth time. I asked the rep to send the Return Authorization to two different email addresses, and it never showed up in either the junk mail folders or the inboxes of either address. Finally, I got a rep to give me all the returns information over the phone. I make a lot of online purchases, and this is probably THE most frustrating and time consuming return I have ever had to make. For this reason, I will think long and hard before I shop with *pm again.
GetHuman: Let's quantify your experience contacting 6PM Shoes. On a scale of 1 to 5, how easy is it go get help on a 6PM Shoes problem?
GetHuman-18687: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18687: I'd give them a five out of five on communication.
GetHuman: And what about 6PM Shoes's ability to quickly and effectively address your problem?
GetHuman-18687: For that I would say five out of five.
GetHuman: And finally- any advice for other 6PM Shoes customers?
GetHuman-18687: Call them early in the day or late. Don't forget any personal or account information you might need for 6PM Shoes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18687 taken from his 6PM Shoes customer service problem that occurred on November 16th, 2017.