AARP: Sandra explained the overlapping of renewal not...
A AARP customer review by GetHuman user GetHuman-400871 from November 24th, 2017
Background on GetHuman-400871's case
GetHuman: GetHuman-400871 - can you tell our other AARP customers when your case took place?
GetHuman-400871: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to AARP, and if so, how?
GetHuman: And which of these common AARP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400871 a list of common AARP problems)
GetHuman-400871: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-400871's review of AARP customer service
GetHuman: So how would you sum up your experience for GetHuman's AARP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400871: Sandra explained the overlapping of renewal notices even though payment has already been made. She also explained the difference in the look of the new cards. Very pleasant and helpful.
GetHuman: Let's quantify your experience contacting AARP. On a scale of 1 to 5, how easy is it go get help on a AARP problem?
GetHuman-400871: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400871: I'd give them a five out of five on communication.
GetHuman: And what about AARP's ability to quickly and effectively address your problem?
GetHuman-400871: For that I would say four out of five.
GetHuman: And finally- any advice for other AARP customers?
GetHuman-400871: Call them early in the day or late. Don't forget any personal or account information you might need for AARP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400871 taken from his AARP customer service problem that occurred on November 19th, 2017.