AARP: long wait for new card of * weeks, couldn't use...

A AARP customer review by GetHuman user GetHuman-257901 from November 26th, 2017

Background on GetHuman-257901's case

GetHuman: GetHuman-257901 - can you tell our other AARP customers when your case took place?
GetHuman-257901: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to AARP, and if so, how?
GetHuman-257901: I used the 888-687-2277 number I found for on the GetHuman AARP customer phone number page I was on: AARP Customer Service Phone Number
GetHuman: And which of these common AARP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257901 a list of common AARP problems)
GetHuman-257901: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-257901's review of AARP customer service

GetHuman: So how would you sum up your experience for GetHuman's AARP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257901: long wait for new card of * weeks, couldn't use my card because it didn't show the sticker update on it. not too happy with that, or the long wait though.
GetHuman: Let's quantify your experience contacting AARP. On a scale of 1 to 5, how easy is it go get help on a AARP problem?
GetHuman-257901: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257901: I'd give them a five out of five on communication.
GetHuman: And what about AARP's ability to quickly and effectively address your problem?
GetHuman-257901: For that I would say two out of five.
GetHuman: And finally- any advice for other AARP customers?
GetHuman-257901: Call them early in the day or late. Don't forget any personal or account information you might need for AARP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257901 taken from his AARP customer service problem that occurred on November 20th, 2017.

AARP

4.21 of 5 stars | 107 reviews

GetHuman-257901's AARP Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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