ABCMouse: I've messaged through the website and also have...
A ABCMouse customer review by GetHuman user ~SAHM2boys1otw from November 20th, 2017
Background on ~SAHM2boys1otw's case
GetHuman: ~SAHM2boys1otw - can you tell our other ABCMouse customers when your case took place?
~SAHM2boys1otw: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~SAHM2boys1otw a list of common ABCMouse problems)
~SAHM2boys1otw: "Account Access" was why I was trying to call.
~SAHM2boys1otw's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SAHM2boys1otw: I've messaged through the website and also have called the *** number listed above and had to leave a message also... I haven't received an answer at all.. Dealing with an issue that happened in ****.... Signed up for the free trail in sept*oct cancelled within the ** days only to have my account charged not only once but twice! Once in November and another in December, my account has been negative ever since. Only reason I know is because my credit union contacted me. This account is just an emergency account with only a max of $**-** it doesn't get used ......I'm really irritated.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~SAHM2boys1otw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SAHM2boys1otw: I'd give them a one out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~SAHM2boys1otw: For that I would say four out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~SAHM2boys1otw: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SAHM2boys1otw taken from his ABCMouse customer service problem that occurred on November 14th, 2017.