ABCMouse: don't buy the upgrade at a discount price or yo...
A ABCMouse customer review by GetHuman user ~your mama from November 22nd, 2017
Background on ~your mama's case
GetHuman: ~your mama - can you tell our other ABCMouse customers when your case took place?
~your mama: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~your mama a list of common ABCMouse problems)
~your mama: "Cancel Account" was why I was trying to call.
~your mama's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~your mama: don't buy the upgrade at a discount price or you will not get your money back if your child is not interested. try the month for free then decide.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~your mama: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~your mama: I'd give them a five out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~your mama: For that I would say five out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~your mama: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~your mama taken from his ABCMouse customer service problem that occurred on November 20th, 2017.