ACN: I call early todat because my internet is not working
A ACN customer review by GetHuman user GetHuman-rleonor from December 7th, 2017
Background on GetHuman-rleonor's case
GetHuman: GetHuman-rleonor - can you tell our other ACN customers when your case took place?
GetHuman-rleonor: Yup. It was morning, on December 3rd.
GetHuman: Did you reach out to ACN, and if so, how?
GetHuman: And which of these common ACN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rleonor a list of common ACN problems)
GetHuman-rleonor: "Service problem" was why I was trying to call.
GetHuman-rleonor's review of ACN customer service
GetHuman: So how would you sum up your experience for GetHuman's ACN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rleonor: I call early todat because my internet is not working
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-rleonor: My moden broadband lite is flashing and no internet light andvof course no internet
GetHuman: Let's quantify your experience contacting ACN. On a scale of 1 to 5, how easy is it go get help on a ACN problem?
GetHuman-rleonor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rleonor: I'd give them a three out of five on communication.
GetHuman: And what about ACN's ability to quickly and effectively address your problem?
GetHuman-rleonor: For that I would say one out of five.
GetHuman: And finally- any advice for other ACN customers?
GetHuman-rleonor: Call them early in the day or late. Don't forget any personal or account information you might need for ACN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rleonor taken from his ACN customer service problem that occurred on December 3rd, 2017.