AOL: Always Outrageously Lousy
A AOL customer review by GetHuman user GetHuman-q1438 from November 29th, 2017
Background on GetHuman-q1438's case
GetHuman: GetHuman-q1438 - can you tell our other AOL customers when your case took place?
GetHuman-q1438: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-q1438 a list of common AOL problems)
GetHuman-q1438: "Setup service" was why I was trying to call.
GetHuman-q1438's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-q1438: AOL: Always Outrageously Lousy
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-q1438: AOL, financial strength by ignoring customer service. I pay more than $** a month for decaying service--**, ** minute or no response at all. Signed up for the "HELP ME NOW" service. They don't get the "NOW" part. Paid-for marketing that looks like news--it ain't. Dumbing-Down everything they touch. Right after the merger, reaching tech support became slower and then impossible. ?They reduce overhead by firing service & support people. *Execs got their big payoff from the merger. They became an advertising agency operation--Money ain't funny, it's serous business. *Don't ever be fooled by what AOL offers or what they say, and your lucky if they say anything.......-
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-q1438: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-q1438: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-q1438: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-q1438: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-q1438 taken from his AOL customer service problem that occurred on November 23rd, 2017.