AOL: I am so tried of not being able to access my ac...
A AOL customer review by GetHuman user GetHuman-375268 from November 23rd, 2017
Background on GetHuman-375268's case
GetHuman: GetHuman-375268 - can you tell our other AOL customers when your case took place?
GetHuman-375268: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375268 a list of common AOL problems)
GetHuman-375268: "Cancel service" was why I was trying to call.
GetHuman-375268's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375268: I am so tried of not being able to access my account for what ever freaking reasons I don't even understand why you even have a web site I have so many unanswered e-mails and I run a business you ****.... I am putting you on facebook as no good you don't answer my school loans etc are in here you had a breach long time ago I agree to **** guessI should sue you next for vscrewing w my life I had been with you for years now I haven't been able to get acess to my account my clients my bank info my phone. I am going to google yourc worthless you bwant my business earn it I can't even answer texts from you orve-mails cause can't acess my accounts even one I created today... YOU FING ****
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-375268: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375268: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-375268: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-375268: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375268 taken from his AOL customer service problem that occurred on November 20th, 2017.