AOL: I waited ** min. the phone rang once and then t...

A AOL customer review by GetHuman user ~beetlebird88 from November 23rd, 2017

Background on ~beetlebird88's case

GetHuman: ~beetlebird88 - can you tell our other AOL customers when your case took place?
~beetlebird88: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to AOL, and if so, how?
~beetlebird88: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~beetlebird88 a list of common AOL problems)
~beetlebird88: "Setup service" was why I was trying to call.

~beetlebird88's review of AOL customer service

GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beetlebird88: I waited ** min. the phone rang once and then they hung up on me. If this is the way you run your business there is a great deal of room for improvement
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~beetlebird88: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beetlebird88: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~beetlebird88: For that I would say three out of five.
GetHuman: And finally- any advice for other AOL customers?
~beetlebird88: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beetlebird88 taken from his AOL customer service problem that occurred on November 20th, 2017.

AOL

2.29 of 5 stars | 349 reviews

~beetlebird88's AOL Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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