AOL: I called because the computer said my license f...
A AOL customer review by GetHuman user ~dtownse1 from November 25th, 2017
Background on ~dtownse1's case
GetHuman: ~dtownse1 - can you tell our other AOL customers when your case took place?
~dtownse1: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~dtownse1 a list of common AOL problems)
~dtownse1: "Recover Account" was why I was trying to call.
~dtownse1's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dtownse1: I called because the computer said my license for AOL was not good. I did get an agent who talked me into upgrading to the best and most expensive solution for AOL. They even gave me a VIP TELEPHONE NUMBER.**I have * problems. I had to call back a second time to actually have my problem fixed. This would not be so bad if they had given me the VIP Code number I was supposed to get by raising my rate to over $** a month. **I continue to have problems but I refuse to wait another ** or so minutes to fix my computer. The last time Tech Help Me took my computer over for a total of * days (** hour days.)**So I get up this morning thinking I will upgrade some of the programs I am entitled to. Immediately, a change was made which made a message come up on Uverse television saying I had made changes and my Uverse would go off in * hours.**SOMEBODY needs to chat with me and give me my VIP CODE. i REFUSE TO WAIT ANOTHER ** MINUTES.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~dtownse1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dtownse1: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~dtownse1: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
~dtownse1: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dtownse1 taken from his AOL customer service problem that occurred on November 15th, 2017.