AOL: I live in the country of Mexico and for some re...

A AOL customer review by GetHuman user GetHuman-219833 from November 19th, 2017

Background on GetHuman-219833's case

GetHuman: GetHuman-219833 - can you tell our other AOL customers when your case took place?
GetHuman-219833: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman-219833: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-219833 a list of common AOL problems)
GetHuman-219833: "Reset Password" was why I was trying to call.

GetHuman-219833's review of AOL customer service

GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-219833: I live in the country of Mexico and for some reason now I cannot get them to reset my password on *****@***.com so I set up a new account as *****@***.com and now they won't reset this password without a US telephone number. My US number is disconnected as I now have a Mexico number. Can I use AOL or do I need to go elsewhere. Plase help OK??
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-219833: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-219833: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-219833: For that I would say two out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-219833: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-219833 taken from his AOL customer service problem that occurred on November 13th, 2017.

AOL

2.29 of 5 stars | 349 reviews

GetHuman-219833's AOL Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AOL, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AOL in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!