AOL: I'm calling from the Uk, three separate times n...
A AOL customer review by GetHuman user ~Moyafolkes from November 26th, 2017
Background on ~Moyafolkes's case
GetHuman: ~Moyafolkes - can you tell our other AOL customers when your case took place?
~Moyafolkes: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Moyafolkes a list of common AOL problems)
~Moyafolkes: "Cancel service" was why I was trying to call.
~Moyafolkes's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Moyafolkes: I'm calling from the Uk, three separate times now. I've waited for more than **minutes to speak to a person and to no avail. I'm still waiting. This is an absolute disgrace and bare face robbery. Aol should be force to cease operating like this. I'm in despair over my private information and need to get in contact with a person at Aol.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Moyafolkes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Moyafolkes: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Moyafolkes: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
~Moyafolkes: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Moyafolkes taken from his AOL customer service problem that occurred on November 22nd, 2017.