AOL: I made two calls on Wednesday on the phone with...
A AOL customer review by GetHuman user ~Walter from November 8th, 2017
Background on ~Walter's case
GetHuman: ~Walter - can you tell our other AOL customers when your case took place?
~Walter: Yes I can. It was afternoon, on November 3rd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Walter a list of common AOL problems)
~Walter: "Reset Password" was why I was trying to call.
~Walter's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Walter: I made two calls on Wednesday on the phone with one gentleman after about ** minute wait he talked to me and I could not understand half he said my wife even got on and same thing. He said he had me ready to go but can not get into mail. I need this account for business and it is impossible. Second time I called after ** minutes was cut off. I need some answers from someone that knows what they are doing.**clubskip
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Walter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Walter: I'd give them a five out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Walter: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
~Walter: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Walter taken from his AOL customer service problem that occurred on November 3rd, 2017.