AOL: Sounded helpless and demonstrated same. Asked...
A AOL customer review by GetHuman user GetHuman-275818 from November 19th, 2017
Background on GetHuman-275818's case
GetHuman: GetHuman-275818 - can you tell our other AOL customers when your case took place?
GetHuman-275818: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-275818 a list of common AOL problems)
GetHuman-275818: "Cancel Account" was why I was trying to call.
GetHuman-275818's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-275818: Sounded helpless and demonstrated same. Asked the following question: "Is Netscape part of AOL?" answer: "Why, yes it is?" Question: "If Netscape is now part of AOL, then why-in-the-**** can't AOL solve a Netscape problem?" Answer: We can do nothing about that. You will have to go on the net and contact "help.aol.com". Not impressed. Never even was impressed ** years ago and likely will not be impressed for the next ** years. Oh...my concern...I wanted to retrieve all of my e-mail messages that I was unable to retrieve because of AOL's uninvited appearance!!!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-275818: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-275818: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-275818: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-275818: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-275818 taken from his AOL customer service problem that occurred on November 16th, 2017.