AT&T Business: I am trying to get in touch with someone to hel...
A AT&T Business customer review by GetHuman user ~Soontobeformercustomer from November 20th, 2017
Background on ~Soontobeformercustomer's case
GetHuman: ~Soontobeformercustomer - can you tell our other AT&T Business customers when your case took place?
~Soontobeformercustomer: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to AT&T Business, and if so, how?
GetHuman: And which of these common AT&T Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Soontobeformercustomer a list of common AT&T Business problems)
~Soontobeformercustomer: "Setup service" was why I was trying to call.
~Soontobeformercustomer's review of AT&T Business customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soontobeformercustomer: I am trying to get in touch with someone to help me with my pic'd long distance service. I had the same problem with Sprint and it was resolved in * minutes. I have been working on the AT&T problem for * hours and have yet to find anyone who can help or cares. AT&T stinks!!!
GetHuman: Let's quantify your experience contacting AT&T Business. On a scale of 1 to 5, how easy is it go get help on a AT&T Business problem?
~Soontobeformercustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soontobeformercustomer: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Business's ability to quickly and effectively address your problem?
~Soontobeformercustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Business customers?
~Soontobeformercustomer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soontobeformercustomer taken from his AT&T Business customer service problem that occurred on November 11th, 2017.