AT&T Business: Spent * hours on the phone, paid bill in full...
A AT&T Business customer review by GetHuman user ~lin media from November 20th, 2017
Background on ~lin media's case
GetHuman: ~lin media - can you tell our other AT&T Business customers when your case took place?
~lin media: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to AT&T Business, and if so, how?
GetHuman: And which of these common AT&T Business customer issues best describes the reason you wanted to talk to them?
(Shows ~lin media a list of common AT&T Business problems)
~lin media: "Complaint" was why I was trying to call.
~lin media's review of AT&T Business customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lin media: Spent * hours on the phone, paid bill in full, told that it would post immediately and service would be restored immediately. Two days later, no phone and they billed it TWICE!
GetHuman: Let's quantify your experience contacting AT&T Business. On a scale of 1 to 5, how easy is it go get help on a AT&T Business problem?
~lin media: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lin media: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Business's ability to quickly and effectively address your problem?
~lin media: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Business customers?
~lin media: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lin media taken from his AT&T Business customer service problem that occurred on November 17th, 2017.