AT&T U-Verse: Came out to transfer our services to our new pl...
A AT&T U-Verse customer review by GetHuman user ~Sbockra from November 28th, 2017
Background on ~Sbockra 's case
GetHuman: ~Sbockra - can you tell our other AT&T U-Verse customers when your case took place?
~Sbockra : Sure. It was morning, on November 20th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Sbockra a list of common AT&T U-Verse problems)
~Sbockra : "Account Access" was why I was trying to call.
~Sbockra 's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sbockra : Came out to transfer our services to our new place. At *:** stated they had messed up and put in an order for a new person to come out that day. At *:** PM called was told that the person would be there at *:**. At *:** called and was asked "oh no one called to let you know it will now be the next day at *?" Asked why if the order was put in at *:** if they couldn't just let us know it would have to be the next day. All this after we spoke the day before and we had to change our package because the promotion we had had changed so our bill went up $**. Seems they just need to keep their customers informed.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Sbockra : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sbockra : I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Sbockra : For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Sbockra : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sbockra taken from his AT&T U-Verse customer service problem that occurred on November 20th, 2017.