AT&T U-Verse: Everyone's lying to me, one guy told me a good...
A AT&T U-Verse customer review by GetHuman user ~S Dot from November 20th, 2017
Background on ~S Dot's case
GetHuman: ~S Dot - can you tell our other AT&T U-Verse customers when your case took place?
~S Dot: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~S Dot a list of common AT&T U-Verse problems)
~S Dot: "Pay bill" was why I was trying to call.
~S Dot's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~S Dot: Everyone's lying to me, one guy told me a good offer that I would get the first month free. Got an email saying that I would have to pay plus it was more than what he told me. Spoke to sales after being transferred and placed on hold for over an hour. He told me that ATT offers the best deal meanwhile I got ****** service and no HD on an HD TV plus I'm paying for a DVR. Switched over to DirectTV, sales guy said I could email him whenever I want to cancel, he lied about that too. I would not recommend this service to my worse enemy. It takes two hours to cancel.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~S Dot: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~S Dot: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~S Dot: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~S Dot: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~S Dot taken from his AT&T U-Verse customer service problem that occurred on November 11th, 2017.