AT&T U-Verse: Greg(gs****) in Indianapolis is FANTASTIC. We h...
A AT&T U-Verse customer review by GetHuman user ~Happy1 from November 24th, 2017
Background on ~Happy1's case
GetHuman: ~Happy1 - can you tell our other AT&T U-Verse customers when your case took place?
~Happy1: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Happy1: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~Happy1 a list of common AT&T U-Verse problems
~Happy1: "Cancel service" was why I was trying to call.
~Happy1's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy1: Greg(gs****) in Indianapolis is FANTASTIC. We have been having trouble with our internet ever since the man of the house tried to play "mr. fix it" and set up an extender on his own. We called on a Saturday night and Greg responded Sunday morning right on time. He fixed our current problem and even offered to come set up our new extender this week! The man of the house has since been banned from pretending to be a tech specialist and we will be calling Greg for all our tech needs!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Happy1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy1: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Happy1: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Happy1: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy1 taken from his AT&T U-Verse customer service problem that occurred on November 16th, 2017.
2.27 of 5 stars | 450 reviewsAT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
~Happy1's AT&T U-Verse Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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