AT&T U-Verse: I had never experienced such bad customer servi...

A AT&T U-Verse customer review by GetHuman user ~Ana from November 26th, 2017

Background on ~Ana 's case

GetHuman: ~Ana - can you tell our other AT&T U-Verse customers when your case took place?
~Ana : Yes. It was evening, on November 17th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Ana : I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Ana a list of common AT&T U-Verse problems)
~Ana : "Service problem" was why I was trying to call.

~Ana 's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ana : I had never experienced such bad customer service from a company as I did with AT&T Uverse. They scheduled me for my installation appointment since I moved addresses for Thursday and never showed or called, they scheduled me for Friday and didn't show or called. I called to speak to a manager and she assured me they would be here on Saturday and they never showed or called. I called on Monday and the lady told me they came and fixed it and technician didn't have to come into the apartment, I never got a call or text that day to let me know the appointment had been complete. so I listened to the representative. So when I got home I connected the modem and it didn't work so I called and they told me I was scheduled for March ** and I wasn't aware of this, as for my understanding they had already came. This is my second week without internet and I have cellphones with these guys as well and I have gone over my data due to their lack of customer service and noshows!!! So fed up and angry a
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Ana : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ana : I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Ana : For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Ana : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ana taken from his AT&T U-Verse customer service problem that occurred on November 17th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~Ana 's AT&T U-Verse Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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