AT&T U-Verse: My recent experience with ATT Uverse support th...

A AT&T U-Verse customer review by GetHuman user ~angry2343 from November 26th, 2017

Background on ~angry2343's case

GetHuman: ~angry2343 - can you tell our other AT&T U-Verse customers when your case took place?
~angry2343: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~angry2343: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~angry2343 a list of common AT&T U-Verse problems)
~angry2343: "Account access" was why I was trying to call.

~angry2343's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry2343: My recent experience with ATT Uverse support that led to cancelation is as follows.**I have been a ATT Cellular phone subscriber for ** years. Last year, I decided to trial ATT Uverse over the existing Conway Corp as Uverse is trying to break ground in Conway, AR.**Ultimately, the first year had minor problems with only replacing the dvr twice* however, when I bought my new house and decided to transfer service to the new address a plethora of issues started.**First and foremost, the installation representative from ATT, AUSTIN, was a complete non-professional. He was crass, using profanity in front of my wife and kids. He had limited knowledge of wiring up the service and could not provide a cable for the living room requiring a wireless box. In addition, the service was not completed and the driveway had to be dug up to bury a wire.**Over the next several days I made ** phone calls totaling ** hours of call time*wait time. * chats and an email. None of the people I spoke with resolve
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~angry2343: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry2343: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~angry2343: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~angry2343: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry2343 taken from his AT&T U-Verse customer service problem that occurred on November 21st, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~angry2343's AT&T U-Verse Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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