AT&T U-Verse: The lady did not identify herself. All I got w...

A AT&T U-Verse customer review by GetHuman user ~garrypacman from November 24th, 2017

Background on ~garrypacman's case

GetHuman: ~garrypacman - can you tell our other AT&T U-Verse customers when your case took place?
~garrypacman: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~garrypacman: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~garrypacman a list of common AT&T U-Verse problems
~garrypacman: "Account access" was why I was trying to call.

~garrypacman's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~garrypacman: The lady did not identify herself. All I got was a hello what do you need. She had no info on how to reach management reference a door to door appointment failure complaint. No one seems to know their job or any concern. All we want is uverse and cannot contact anybody. No one wants our business therefore we will keep time warner. Very poor service and care attitudes
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~garrypacman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~garrypacman: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~garrypacman: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~garrypacman: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~garrypacman taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews
AT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
~garrypacman's AT&T U-Verse Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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