Complaint for AT&T Wireless
A AT&T Wireless customer review by GetHuman user GetHuman-kevar from December 10th, 2017
Background on GetHuman-kevar's case
GetHuman: GetHuman-kevar - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-kevar: Yeah. It was afternoon, on December 1st.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kevar a list of common AT&T Wireless problems)
GetHuman-kevar: "Complaint" was why I was trying to call.
GetHuman-kevar's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kevar: Complaint for AT&T Wireless
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-kevar: I just recently changed from Verizon to AT&T. According to the promotion they are running I supposed to be reimbursed for the amount of cancelation including the leftover amount of leasing to own my previous Verizon phones. When I sent the bill to the correct AT&T site to get my reimbursement they denied it saying it did not qualify.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-kevar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kevar: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-kevar: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-kevar: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kevar taken from his AT&T Wireless customer service problem that occurred on December 1st, 2017.