AT&T Wireless: "Hello! I get as a present from my family an at...
A AT&T Wireless customer review by GetHuman user ~maicoll from November 18th, 2017
Background on ~maicoll's case
GetHuman: ~maicoll - can you tell our other AT&T Wireless customers when your case took place?
~maicoll: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~maicoll a list of common AT&T Wireless problems)
~maicoll: "Lower my bill" was why I was trying to call.
~maicoll's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maicoll: "Hello! I get as a present from my family an at&t (Modelo del celular) from the US, but i'm from Argentina. Can you please send me the unlock code for my device? *if you need it i think i can give you my imei number. Please help me! I have this great phone but i can't use it!! *Thank you!"
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~maicoll: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maicoll: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~maicoll: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~maicoll: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maicoll taken from his AT&T Wireless customer service problem that occurred on November 8th, 2017.