AT&T Wireless: I have always had good service before, but an e...

A AT&T Wireless customer review by GetHuman user GetHuman-181578 from October 31st, 2017

Background on GetHuman-181578's case

GetHuman: GetHuman-181578 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-181578: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman-181578: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-181578 a list of common AT&T Wireless problems)
GetHuman-181578: "Lower my bill" was why I was trying to call.

GetHuman-181578's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-181578: I have always had good service before, but an elderly relative did not. He does not do email or internet, and the phone rep and he did not seem to understand each other. She was not getting what he was saying about not having another phone to call her on when he went home, that his phone was completely dead, that he had been told that warranty would send another and so on. He will head to the store today to see if they can help him in person. They need more training on how to deal with older folks. Not everyone is a techy.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-181578: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-181578: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-181578: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-181578: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-181578 taken from his AT&T Wireless customer service problem that occurred on October 29th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

GetHuman-181578's AT&T Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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