AT&T Wireless: I purchased an AT&T Charge-Sync Cable for my iP...
A AT&T Wireless customer review by GetHuman user GetHuman-martybl from November 29th, 2017
Background on GetHuman-martybl's case
GetHuman: GetHuman-martybl - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-martybl: Yup. It was late at night, on November 27th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-martybl a list of common AT&T Wireless problems)
GetHuman-martybl: "Technical support" was why I was trying to call.
GetHuman-martybl's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-martybl: I purchased an AT&T Charge-Sync Cable for my iPhone at an AT&T Store in East Windsor, NJ. It failed shortly thereafter. I went to exchange it for a new cable at the AT&T Store in Port Charlotte, FL, but was told they could not exchange it because the store in East Windsor was an AT&T retailer, not an AT&T owned store. There was no indication of that anywhere on the East Windsor store. I bought it with the expectation that AT&T stood behind AT&T products. I am, to say the least, very disappointed as a very long-term AT&T customer about to replace my wife's iPhone, but it will be done at an Apple Store, not at an AT&T retailer or AT&T owned store. I am very disappointed in AT&T.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-martybl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-martybl: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-martybl: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-martybl: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-martybl taken from his AT&T Wireless customer service problem that occurred on November 27th, 2017.