AT&T Wireless: I was advised wait was approx * mins. It took...

A AT&T Wireless customer review by GetHuman user ~ngatlin02 from November 14th, 2017

Background on ~ngatlin02's case

GetHuman: ~ngatlin02 - can you tell our other AT&T Wireless customers when your case took place?
~ngatlin02: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~ngatlin02: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ngatlin02 a list of common AT&T Wireless problems)
~ngatlin02: "Overcharge/Strange charge" was why I was trying to call.

~ngatlin02's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ngatlin02: I was advised wait was approx * mins. It took * mins. That was reasonable. Communication was difficult bcz I was advsd I was breaking up, yet I could hear perfectly. My issue was *G connectivity no calls could be placed or received and no text mgs at my place of employment outside or inside for last * weeks, where I have always enjoyed excellent reception. Tanisha advsd AT&T not showing ant outages in that area. Advsd to call on landline when I am in that area again to troubleshoot. Not sure that will be too helpful but I will give it a try.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~ngatlin02: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ngatlin02: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~ngatlin02: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~ngatlin02: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ngatlin02 taken from his AT&T Wireless customer service problem that occurred on November 11th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

~ngatlin02's AT&T Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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